One year guarantee (total loss guarantee)

By when it became "total loss" in one year from date of purchase, being expected to pay self-pay 2,000 yen (tax-included)
It is service that BicCamera provides replacement (equivalent device).

We guarantee for new article exchange one year
Amount of money of products Guarantee participation charges
(tax-included)
Less than 50,000 yen 550 yen
50,000 yen or more 880 yen
100,000 yen or more 1,100 yen
Amount of money of products Guarantee participation charges
(tax-included)
150,000 yen or more 1,650 yen
200,000 yen or more 2,200 yen
After that 550 yen is added every 50,000 yen
※When we cannot repair by accidental accident and "total loss" means case that tax-included repair amount of money exceeds 80% of purchase amounts of money (tax-included) of guarantee product.
※ When it is hard to obtain guarantee product and the same product, from product of the same use of our handling, we will provide the model product in purchase amount of money range of guarantee product or equivalent device. ※ ※It is service of BicCamera store-limited.

Inapplicable" Product

The following items cannot join total loss guarantee.

  • Cell-phone/PHS, peripheral device which does not have independent function, clothing bedclothing, jewelry, Contact Lenses, glasses, sporting goods, gift, alcoholic beverages, Bicycle, Watches & Clocks sales price 200,000 yen (tax-included) or more, various soft kinds, option article, expendable supplies that independent, are sold, Battry
  • Thing (machines made in disposable camera, special foreign countries) which we cannot originally repair
  • We cannot identify object of insurance
  • Display, disposal bargain item
  • Online store product (made-to-order PCs)
※ You may not join by products, and ask to salesperson of each store in detail.

Term of a guarantee, contents

When it became total loss (repair expense purchased amount (80% or more of tax-included)), within one year from date of purchase, we will offer replacement.

※ When we have both long-term guarantee and total loss guarantees join, we will finish long-term guarantee, total loss guarantee with delivery of new replacement together when total loss guarantee is applied.

It is one year from date of purchase It is one year from date of purchase

Contents to become when "inapplicable" of guarantee

  • Loss, loss or theft

    Loss, loss or theft

    The damage in state judged to be lacking in attention management such as loss, loss.

  • Natural consumption, rust

    Natural consumption, rust

    The damage by natural consumption, rust, mold, leak of Battry.

  • Accessories

    Accessories

    Trouble that occurred to product except system unit of product or the damage by the damage.

  • Processing, remodeling

    Processing, remodeling

    The damage that we produced by processing, remodeling, repair.

  • 80% or less for repair

    80% or less for repair

    Repair expense in the case of 80% or less of product amounts of money.

  • Natural disaster

    Natural disaster

    The damage by disasters such as earthquake, eruption, tsunami, storm and flood damage.

  • Misuse

    Misuse

    Error in use or the damage by specifications except instruction manual mention.

  • The economical damage, secondary disaster

    The economical damage, secondary disaster

    The economical damage and secondary disaster that we produced by trouble.

What are the economical damage and secondary disaster that we produced by trouble?

  • Defect, trouble of guarantee product or physical obstacle that we produced due to the damage
  • Defect, trouble of guarantee product or trouble, the damage that occurred to other property due to the damage or the damage such as damage
  • Defect, trouble of guarantee product or the damage by not being able to use property of guarantee product and others due to the damage
    Example: "Washing machine was broken, and floor has become the submergence." "PC was broken and has been not able to work."
※ Of plane substitute during repair period cannot provide. ※ Maker warranty card varies according to products.

Inquiry window about guarantee, repair

0570-00-1991※ Business hours:
10:00-21:00

※ As for question of products and the inquiry, I would like the use of each store of BicCamera or email form.

About inquiry rush hour

About inquiry window, we repeat efforts aiming at improvement in support quality every day, but the situation that telephone is crowded and causes customer trouble may not be avoided.

Inquiry window rush hour
  • 10:00

    Considerable congestion
  • 11:00

    Congestion
  • 12:00

    It is crowded a little
  • 13:00

    Available
  • 14:00

    Available
  • 15:00

    Available
  • 16:00

    Available
  • 17:00

    Available
  • 18:00

    Available
  • 19:00

    Available
  • 20:00

    Available
  • 21:00

    Available
Viewpoint of the congestion situation
  • Considerable congestion

    Considerable congestion

  • Congestion

    Congestion

  • It is crowded a little

    It is crowded a little

  • Available

    Available

We avoid time when the congestion mentioned above is expected and would appreciate your asking.
I would like cooperation in congestion reducing of inquiry window.