Extended Warranty

Long-term guarantee is service to guarantee after second year as extension of maker guarantee contents from purchase day.

Extended Warranty

Term of a guarantee, contents

Long-term guarantee from date of purchase three years, five years for 10 yearsLong-term guarantee from date of purchase three years, five years for 10 years
Maker guarantee

When products break down, in spite of right usage, maker repairs in guarantee regulations for free.

Extended Warranty

Repair according to maker guarantee
BicCamera accepts again and again during period.
※ When repair amount of money exceeds 80% of purchased amount (tax-included), we will finish guarantee with offer of new replacement.
Please bear the balance when you had you choose replacement more than purchased amount.
※ In the case of guarantee, the upper limit amount of money after the sixth year changes for ten years.

  • Target product

    9,800 yen (tax-included) or more products

  • Participation expense

    5% of points of product amount of money (tax-included)

    ※ We can join at 1,000 of 2,000 points that product amount of money is added to in the case of product of 20,000 yen (tax-included) point 10% service.

Term of a guarantee varies according to products.

  • Three years guarantee

    PC Computer Peripherals, Printer Portable audio product, portable game console, video game

    ※ We will repair PC for repair immunity from responsibility upper limit 10,000 yen (tax-included) again and again. In the case of repair 10,000 yen (tax-included) or less, it is the actual expenses.
  • Five years guarantee

    Home electric appliances (except predetermined product) except the following mentioned above

  • Ten years guarantee

    Refrigerator, Air Conditioning 100,000 yen (tax-included) or more

    ※ Guarantee contents from the first year to the fifth year are the same as guarantee for five years.

    << guarantee contents after the sixth year about ten years guarantee >>
    We will guarantee 30% of purchased amount (tax-included) as the upper limit.

    ※ Business trip rate is included in 30% of security. ※ You have a choice whether you repair, or you buy a new. ※ In the case of the purchase, we guarantee purchased amount in the upper limit in 30% of purchased amount (tax-included) in substitute in BicCamera without repairing.

Contents to become when "inapplicable" of guarantee

  • Natural consumption, rust

    Natural consumption, rust

    The damage by natural consumption, rust, mold, leak of Battry.

  • Accessories


    Trouble that occurred to product except system unit of product or the damage by the damage.

  • The damage due to accessories

    The damage due to accessories

    Trouble of system unit due to trouble of product except system unit of this product or the damage by the damage.

  • Natural disaster

    Natural disaster

    The damage by disasters such as earthquake, eruption, tsunami, storm and flood damage.

  • Misuse


    Error in use or the damage by specifications except instruction manual mention.

  • Processing, remodeling

    Processing, remodeling

    The damage that we produced by processing, remodeling, repair.

  • The economical damage, secondary disaster

    The economical damage, secondary disaster

    The economical damage and secondary disaster that we produced by trouble.

  • Others


    The damage by adjustment and alteration without exchange of expendable supplies or the resolution work.

We occurred by trouble
What are the economical damage and secondary disaster?

  • Defect, trouble of guarantee product or physical obstacle that we produced due to the damage
  • Defect, trouble of guarantee product or trouble, the damage that occurred to other property due to the damage or the damage such as damage
  • Defect, trouble of guarantee product or the damage by not being able to use property of guarantee product and others due to the damage
    Example: "Washing machine was broken, and floor has become the submergence." "PC was broken and has been not able to work."
※ Of plane substitute during repair period cannot provide. ※ Maker warranty card varies according to products.

About long-term guarantee

0570-00-1991※ Business hours:

※ As for question of products and the inquiry, I would like the use of each store of BicCamera or email form.
But customer within for customer, long term within one year after total loss guarantee, the purchase after customer, the purchase of guarantee non-participation for one month,
Please refer to store which you purchased. List of Store

About inquiry rush hour

About inquiry window, we repeat efforts aiming at improvement in support quality every day, but the situation that telephone is crowded and causes customer trouble may not be avoided.

Inquiry window rush hour
  • 10:00

    Considerable congestion
  • 11:00

    Considerable congestion
  • 12:00

  • 13:00

  • 14:00

  • 15:00

    It is crowded a little
  • 16:00

    It is crowded a little
  • 17:00

    It is crowded a little
  • 18:00

    It is crowded a little
  • 19:00

  • 20:00

  • 21:00

Viewpoint of the congestion situation
  • Considerable congestion

    Considerable congestion

  • Congestion


  • It is crowded a little

    It is crowded a little

  • Available


We avoid time when the congestion mentioned above is expected and would appreciate your asking.
When business overtime (21:00 - next day 10:00) and call are hard to be connected, it is email form
"Request for lapel over telephone" is made. (For more information:
I would like cooperation in congestion reducing of inquiry window.