Long-term guarantee is service to guarantee after second year as extension of maker guarantee contents from purchase day.
Term of a guarantee, contents
When products break down, in spite of right usage, maker repairs in guarantee regulations for free.
Repair according to maker guarantee
BicCamera accepts again and again during period. ※ When repair amount of money exceeds 80% of purchased amount (tax-included), we will finish guarantee with offer of new replacement.
Please bear the balance when you had you choose replacement more than purchased amount.
※ In the case of guarantee, the upper limit amount of money after the sixth year changes for ten years.
9,800 yen (tax-included) or more products
5% of points of product amount of money (tax-included)※ We can join at 1,000 of 2,000 points that product amount of money is added to in the case of product of 20,000 yen (tax-included) point 10% service.
Term of a guarantee varies according to products.
Three years guarantee
PC Computer Peripherals, Printer Portable audio product, portable game console, video game※ We will repair PC for repair immunity from responsibility upper limit 10,000 yen (tax-included) again and again. In the case of repair 10,000 yen (tax-included) or less, it is the actual expenses.
Five years guarantee
Home electric appliances (except predetermined product) except the following mentioned above
Ten years guarantee
Refrigerator, Air Conditioning 100,000 yen (tax-included) or more※ Guarantee contents from the first year to the fifth year are the same as guarantee for five years.
<< guarantee contents after the sixth year about ten years guarantee >>※ Business trip rate is included in 30% of security. ※ You have a choice whether you repair, or you buy a new. ※ In the case of the purchase, we guarantee purchased amount in the upper limit in 30% of purchased amount (tax-included) in substitute in BicCamera without repairing.
We will guarantee 30% of purchased amount (tax-included) as the upper limit.
Contents to become when "inapplicable" of guarantee
Natural consumption, rust
The damage due to accessories
The economical damage, secondary disaster
We occurred by trouble
What are the economical damage and secondary disaster?
- Defect, trouble of guarantee product or physical obstacle that we produced due to the damage
- Defect, trouble of guarantee product or trouble, the damage that occurred to other property due to the damage or the damage such as damage
- Defect, trouble of guarantee product or the damage by not being able to use property of guarantee product and others due to the damage
Example: "Washing machine was broken, and floor has become the submergence." "PC was broken and has been not able to work."
About long-term guarantee
※ As for question of products and the inquiry, I would like the use of each store of BicCamera or email form.
But customer within for customer, long term within one year after total loss guarantee, the purchase after customer, the purchase of guarantee non-participation for one month,
Please refer to store which you purchased. List of Store
About inquiry rush hour
About inquiry window, we repeat efforts aiming at improvement in support quality every day, but the situation that telephone is crowded and causes customer trouble may not be avoided.