Top > Help >

Cancellation, returned goods


Cancellation

When cancel is hoped for visitor

  • If the receipt of money is before settlement decision, it is possible.
    • Settlement method is "bank transfer" "postal transfer" "convenience store, Pay-easy payment", and, in the case of "before receipt of money," cancellation is possible in you than purchase history screen of member menu.
    • I pull for our burden fee at the time of repayment and do "cancellation after the receipt of money" and return.
    • When the amount of receipt of money is smaller than the transfer fee mentioned above, we cannot accept repayment even if canceled. Thank you for your understanding beforehand.
  • Case which becomes handled as return of goods

    In either case, "round-trip Cost of delivery" "collect on delivery fee" (in the case of C.O.D. delivery) "transfer fee that repayment costs" becomes visitor burden and refunds amount of money that we deducted from settlement amount of money.

    • Cancellation after product shipment
    • "Shipment cancellation" when you ordered by mistake
    • When receiving is not possible by receipt refusal, absenteeism, visitor circumstances including address defect
    • When setting of large household appliances (Refrigerator, washing machine, TV, Massage Chair) impossible of import is impossible
      Import, installation of large product may not be possible by building. We recommend prior estimate.

      About estimate of setting construction, it is this in detail

  • Maker direct shipment product cannot accept cancellation, return of goods in nature of product arrangement.

Indication list of round-trip Cost of delivery of large household appliances can scroll aside

    Round-trip Cost of delivery (Tax-free)
To Kanto in the case of delivery Other than Kanto to area in the case of delivery To Okinawa in the case of delivery
LCD television plasma television More than 46 inches 9,200 yen 10,000 yen 12,600 yen
Refrigerator, freezer ... 150 liters 3,600 yen 4,000 yen 6,600 yen
151-250 liters 4,800 yen 5,400 yen 8,000 yen
251-350 liters 6,400 yen 7,200 yen 9,800 yen
351-400 liters 9,200 yen 10,000 yen 12,600 yen
401-449 liters 9,200 yen 10,000 yen 12,600 yen
450-499 liters 16,000 yen 18,000 yen Inquiry required
500 liters of ... 16,953 yen Inquiry required Inquiry required
Fully automatic washing machine
(we include washing dryer)
5.0 kg or less 3,600 yen 4,000 yen 6,600 yen
More than 5.1 kg 4,800 yen 5,400 yen 8,000 yen
Drum-type washing machine   9,200 yen 10,000 yen 12,600 yen
Massage Chair ... 50 kg 4,800 yen 5,400 yen 8,000 yen
51-70 kg 6,400 yen 7,200 yen 9,800 yen
71-90 kg 9,200 yen 10,000 yen 12,600 yen
91-110 kg 16,000 yen 18,000 yen Inquiry required

When we cancel from us

※We may make following cases, cancels.

  • When approval is not provided as a result of examination with engine of the payee
  • When the arrival in maker becomes undecided and when prospect of the arrival is not in sight with production completion product for a long term
  • When we take order beyond amount restrictions with limited product
  • When it is clear that price displayed in this site is wrong in comparison with market price market price
  • When, in this site, resale, order for the purpose of profit are received
  • In addition, when we accept need of cancellation of order in us

About repayment at the time of cancellation

Credit card
Returned goods processing day in us is approximate request cancellation day to credit card company. In the case of handling of use that stepped over tightening day of credit card company, as for the repayment, it is on next withdrawal day.
Bank transfer, postal transfer
In account in the name of orderer 様, we make transfer.
Net bank, ATM payment, the convenience store settlement
In account in the name of orderer 様, we make transfer.
Shopping loan
After withdrawal, it is refunded from loan company.
C.O.D. delivery
In account in the name of other side sending, we make transfer.
About point
Point added at the time of the purchase reduces from visitor point account at the time of our repayment procedure completion. We deduct than the amount of repayment on this occasion when the point balance adversely affects. When the points are used at the time of payment, we return point for the use after returned goods processing completion in us.

It is this about returned goods, exchange

BicCamera. Com support center
0570-06-7000
(business hours: for from 9:30 to 22:00 always having no days off)

  • In the case of the use, please use the following number by international calls from IP telephone (partly), foreign countries.
    TEL: 03-5985-7000
※Inquiry by email is this

Return to top of help