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Guidance of repair


Guidance of repair

Flow when we ask for repair

Available service varies according to guarantee contents of product.
We hope that we have you confirm maker warranty beforehand by all means.

Figure: Flow flow chart using repair: At first we confirm contents with warranty: You are targeted for business trip repair, and please confirm carry-on repair objects [1], and apply for case in maker term of a guarantee, BIC CAMERA group repair reception desk window with business trip repair object product directly. [2] In the case of the outside or non-participation, apply for BIC CAMERA group repair reception desk window with business trip repair object product directly for maker term of a guarantee. [3] Please give me jikomi with product targeted for carry-on repair to case in maker term of a guarantee, BIC CAMERA store of neighborhood or store targeted for Kojima. [4] In the case of the outside or non-participation, please give me jikomi with product targeted for carry-on repair to notification or BIC CAMERA store nearby in repair reception desk of each maker or support center for maker term of a guarantee.
Inquiry about business trip repair, taking care of repairBIC repair center about this place "period of long-term guarantee bring in / business trip / taking care of of target product"BIC CAMERA store guide is thisBIC CAMERA. Com support center person to contact is thisList of maker contact information is this

We heard "taking care of repair" near when there is not BIC CAMERA store. For more information:

About repair

About repair of product which you purchased in net shop "BIC CAMERA.com", you can use jikomishuri, business trip repair, taking care of repair.

(1) jikomishuri

Bring to BIC CAMERA store with "repair service counter" of neighborhood. I take and repair.
※Target product: Digital Camera, po taburuodio

Repair service counter setting store is this

※There is not BIC CAMERA store near; BIC CAMERA. Please refer to this for one sent to com support center.

(2) Business trip repair

The maker person in charge of repair product asks home of visitor and repairs.
※Target product: Refrigerator, washing machine, Air Conditioning, TV.

(3) Taking care of repair

If there is no BIC CAMERA store near to you, we can pick up your items to repair.
Rate: Expense that it cost for taking care of, delivery charges 3,000 yen (tax-included) + repair

The details about taking care of repair are this

(4) Repair service counter of Apple product

Regular service provider! Repair service of Apple product.
Come to counter setting shop!
※Part of BIC CAMERA store


Repair service of Apple product

The details such as Apple product repair counter setting stores are this

Inquiry about business trip repair, taking care of repair
TEL: 0570-044-111 (time in: for from 9:00 to 21:00)

Guide of BIC CAMERA group repair reception desk window is this



Notice about repair

Before repair is asked for; ...

  • During repair period, it takes one month by the situation from approximately two weeks.
  • We do not perform correspondence of replacement during repair custody period.
  • When we get up for repair such as electronic note, PC-related article, we cannot carry responsibility of data on our back.
    ※In responsibility of visitor, I would like Backup beforehand.
  • It becomes out of the following cases, guarantee object and may become paid repair of term of a guarantee.
    (1) Trouble, the damage by shock, fall, the inappropriate handling and unfair repair, remodeling.
    (2) Trouble, the damage by influence of natural disaster, the water wet, thunderbolt, damage from salt breeze, abnormal voltage and other crises.
    (3) Irregularity of regular lighting (non-lighting) and indication of some dots of liquid crystal panel.
    (4) Malfunction except dirt and the product body of exterior including malfunction of attached software.
    (5) Exchange of consumption parts.
  • At the time of paid repair, we may charge estimate fee.
  • There is outside product targeted for guarantees such as expendable supplies or bulk product.
  • When Kojima has repair product,
    (when long-term guarantee is finished out of maker term of a guarantee and period and there is not and does not attach long-term guarantee) has product not to be able to take partly other than long-term guarantee.
    Please refer before postponement to store of Kojima of neighborhood.

When do not know whether product asking for of repair is inner term of a guarantee for long term; ...

When trouble occurs to product which you purchased at net shop or each BIC CAMERA store, please inquire to each contact information.


Visitor who purchased in net shop

BIC CAMERA. When you purchase product in com, please contact support center.

Inquiry teller is this

Visitor who purchased at BIC CAMERA store

Please confirm at store which purchased product.

Telephone number of each BIC CAMERA store is this

Inquiry by email to each BIC CAMERA store is this

In the case of product that case without store of BIC CAMERA and carry-on are great near

Under taking care of repair service enforcement! (paid service) please feel free to contact.

Inquiry about taking care of repair
TEL: 0570-044-111 (time in: for from 9:00 to 21:00)

Guide of BIC CAMERA group repair reception desk window is this

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